With NOC services our primary focus to supplement customers' existing Network and IT resources by managing infrastructure uptime and performance by monitoring and tier of support that helps the customers to achieve Reduction in downtime, resolution of incidents, Increase end-user and customer satisfaction, Increase job satisfaction of IT support and Operations staff
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NOC services help not only to accelerate resolution of network, system and application failures, but also provide detailed information to benchmark network and system performance and perform root cause analysis on ongoing problems. We provide support with the following services:
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Monitoring
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- Monitoring and analyzing system generated alarms for servers, network equipment and supporting network connectivity
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- Monitoring and responding to support tickets
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- Necessary analysis, aggregation, and correlation of alerts and tickets to isolate and identify faults in the production infrastructure
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- Pro-actively reviewing and monitoring systems and devices (based on the client's provided documentation and procedures)
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Incident and Problem Management
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- NOC establishes necessary processes and procedures to identify, troubleshoot, and resolve problems
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- Upon receipt of a ticket, alert or escalation, NOC performs basic isolation and troubleshooting based on procedures provided by the client
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- The support activities will be confined to known errors with scripted resolution procedures
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- Fault identification and recording
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- Problem classification
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- Notification based on Service Level Agreement (SLA) levels
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System Maintenance
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- Installation of OS, Database or application
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- Patching and upgrades of OS, Database or application
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- OS and/or Database maintenance
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- Hardware troubleshooting and upgrades
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